Room 1
X
More options
X

Terms and Conditions

Terms & Conditions

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Atlantic Holidays Ltd, whose registered offices are at Millennium House, Eden Street, Kingston-Upon-Thames, Surrey, KT1 1BL.

In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

All bookings you make are accepted subject to these conditions which form the basis of your contract with Atlantic Holidays Limited.

1. Your Contract with Atlantic Holidays.

A contract is made when our confirmation invoice is issued to you or to your travel agent, after we receive and accept your instructions verbally, electronically, or in writing. Any money paid by you to your travel agent in respect of the holiday, is held by the travel agent on our behalf. This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may also choose the law and jurisdiction of Scotland or Northern Ireland.

2. Booking with Atlantic Holidays.

a) If a/your booking is accepted/confirmed more than 10 weeks prior to departure, a non-refundable deposit, for the amount advised at time of booking, will be payable immediately in order to secure the reservation. For infants under 2 years of age on the date of return, no deposit will be required. The final balance will be payable 10 weeks before departure, and this will be clearly stated on your confirmation/invoice.

b) If a/your booking is made within 10 weeks of departure, the full payment for the entire holiday will be payable immediately.

c) If any payment due is not received as described above, we reserve the right to cancel the booking and levy the appropriate cancellation charges, or deposit forfeited whichever applies. *

*Please note that the balance due date is shown on your confirmation, if the balance has not already been paid off by the due date, we reserve the right to collect the balance due automatically via the payment method used to pay the initial deposit 10 weeks before your date of travel along with any applicable card fees.

d) Low Deposit Scheme - Terms and Conditions

On selected package holidays you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”). Where you choose this option the following terms and conditions apply. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

You agree to pay the Low Deposit amount at the time of booking and the balance of the holiday 8 weeks before departure. We reserve the right to collect any outstanding deposit amounts automatically via the payment method used to pay the initial deposit along with any applicable fees 8 weeks before departure. Holidays booked within 12 weeks of departure are not eligible for this offer.

If you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.

e) Discount vouchers: From time to time, discount voucher will be offered generally as part of a marketing campaign. These vouchers will be issued with a time limit. If/when accepted, the discount will be applied once the vouchers have been received in our offices. Any other conditions applicable will be clearly stated on the voucher issued. Our Terms & Conditions, will still apply in their entirety.

It is important that all details shown on your confirmation/invoice are thoroughly checked as soon as you have received it, and that any errors or omissions are reported to us or to your Travel Agent. We cannot accept responsibility if these are not reported to us immediately, and may subject your reservation to the charges stated in Clause (6)

All names given must be the same as shown on the respective passport, with only one First name and the Surname.

Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

3. Credit Card, Debit Card or American Express Payment.

All transactions paid on Visa or Master Card will be subject to a 2% surcharge. Debit Cards and cheques carry no charge.

4. Tour Operator: ATOL licence No: 2704 – ABTA Membership: V3671

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for any flights or flight inclusive packages booked from us either via your Travel agent, any website owned and operated by Atlantic Holidays Limited, or for non-web bookings confirmed verbally, electronically or in writing. We provide this security through the Civil Aviation Authority with our ATOL licence No 2704. As part of the ATOL Protection Contribution (APC), a Levy of £2.50 per person, payable to the CAA, is included in all our packages inclusive of air transportation.

When you buy an ATOL protected air holiday package or flights from Atlantic Holidays Ltd you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements (or a suitable alternative), and your protection under our ATOL Licence. You will also receive an ATOL Certificate which lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. In some cases, where we aren’t able to provide you with the arrangements you have paid us for, for reasons of insolvency prior to your departure date, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For further information visit the ATOL website at www.atol.org.uk. If you book arrangements which do not include air transportation, the financial protection referred to above does not apply.

We are also member of ABTA, membership V3671. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with, any contract you have with us. The arbitration scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure

and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

5. Your Holiday Price.

Prices shown in any of our publications, website, mailshots, e-brochure, are a general indication of the holiday cost. You will be advised of the current and final price of the holiday that you wish to book before your contract is confirmed.

The price of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, government action such as changes in VAT and fluctuations in exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. In the unlikely event that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Car hire.

All rates are subject to change and to relevant booking conditions of the car hire operator. The rates may include unlimited free mileage, insurance, and collision damage waiver (unless otherwise stated on the client's vouchers), bail bonds, theft waiver and all local taxes (regional and country exceptions may apply.) It is your responsibility to check these details on your voucher prior prior to departure. Petrol is not included. You will normally be expected to supply the local car hire company, at time of receipt of hire vehicle, with a credit card (NOT debit card) for provision of a refundable deposit. We will not be responsible if you fail to provide the car hire company with a credit card (not debit card) and they refuse to provide you with a hire vehicle at that time.

City Hotels.

Local city tax is levied by the hotel where applicable.

6. If you change your booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, e.g. your chosen departure date, accommodation or passenger name, we will do our utmost to make these changes but it may not always be possible. Requests for changes must be in writing, from the person who made the booking, or your travel agent. We cannot guarantee that we will be able to make any changes for you, but if we are able to do so, the following administration charges (levied by us), will apply.

Period before departure we receive Name Change Other changes

the request for any changes:

- 56 days or more £15 per person £25 per booking (Excluding groups)

- 15-55 days £20 per person £25 per booking (Excluding groups)

- 7-14 days £25 per person £25 per booking (Excluding groups)

In addition to the administration charges listed above, any further costs we incur in making this alteration e.g. charges made by the airline, or the supplier of the service being amended , will apply to the final amendment charge. You should be aware that it is highly likely that these costs will increase the closer to the departure date that changes are made. If the numbers in your party change we will recalculate the cost of your holiday for the remaining travellers. If fewer people share the accommodation you will have to pay under-occupancy or single room supplements, at the rate applicable when you make the change. Other changes you make, such as increasing the duration of your stay, may alter the price of your holiday. Some travel arrangements, e.g. flight tickets purchased from some airlines or certain hotel bookings, may not be refundable or transferable after your booking is confirmed and any alteration may incur a cancellation charge of up to 100% of that part of the holiday arrangements. We will advise you of any charges and price changes before we confirm the alterations.

7. If you cancel your booking

If you or any member of your party, wish to cancel your booking once it has been accepted, you must do so in writing and it should be posted to us by recorded delivery, or sent by email to the electronic address given at time of booking and from the party leader/cardholder, or your Travel Agent. The date of receipt of this written notice is accepted as the date of your cancellation. All cancellations are subject to a charge payable by you to compensate us for our estimated losses and expenses which are calculated from the scale set out below. This charge is expressed as a percentage of the total holiday price of the person(s) making the cancellation inclusive of all extras. The minimum cancellation charge is your deposit. In addition to the following charges it may be necessary to add under occupancy settlements to other members of the party where member(s) of that party cancel.

Period before departure within which written Amount of cancellation charge as a % of the Cancellation is received total price Including any extras.

More than 70 days Deposit only.

69 – 43 days 50% of holiday cost, or deposit amount, whichever is the greatest.

42 – 15 days 60% of holiday cost, or deposit amount, whichever is the greatest.

14 – 9 days 80% of holiday cost, or deposit amount, whichever is the greatest.

8 – 0 days 100% of holiday cost, or deposit amount, whichever is the greatest.

8. Your holiday insurance

You understand that it is a condition of accepting your booking, that you take out for yourself and for those for whom you book adequate travel insurance. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

9. If we change or cancel your holiday

It is unlikely that we will have to make any changes to your travel arrangements but occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid, or accept an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. Please note that details such as airlines confirmed at time of booking may be subject to change. Such a change is deemed to be a minor change. Other minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another higher or of the same standard. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In some cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed:

Period of notification given prior to your departure date Compensation or credit per person

More than 56 days Nil

29 – 56 days £10

8 – 28 days £15

0 – 7 days £25

Infants are excluded from compensation and for children invoiced at reduced rates compensation will be paid on a pro-rata

basis of the adult price. Should you decide not to accept the above major changes you may cancel your booking within either 7

days of the receipt of notification thereof, or 3 days of the notification thereof if departure is within 7 days of the notification of the

major change, and we will refund all monies paid by you. No compensation other than that specified will be paid in the event of

a major change.

Force majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

10. Your holiday / accommodation / flights

Flights are subject to the granting of permits and licenses by relevant authorities. We have reserved accommodation and flights only for the use of passengers named on the booking confirmation. Subletting, sharing or assignment is prohibited and may be illegal.

The flight timings shown in this information are on the 24 hour clock system, they are for guidance only and are subject to confirmation and alteration. Final timings will be given to you with your travel documents.

Your package holiday including flights, is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

Baggage: Most airlines now charge for hold luggage. This will be specified at time of booking, or on our website. Hand luggage allowance will vary from airline to airline and is generally free.

11. Additional services/Excursions

Any services booked and not used at the resort will not be refunded e.g. car hire, excursions booked prior to your departure, supplements etc.

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

12. Air travel delays, cancellation or boarding refusal.

The timings of departure and arrival given in this information are correct at time of publishing but will be subject to alteration if necessary. This information is issued under the sole responsibility of the tour operator. It is not issued on behalf of and does not commit the airlines mentioned therein or any airline whose services are used in the course of these tours. The responsibilities of IATA airlines in connection with these tours is limited to the carriage of passengers and their luggage in accordance with the conditions of carriage of the participating airlines.

Unfortunately there are occasions, beyond our reasonable control, when a flight or other transportation is delayed, cancelled or

you are denied boarding. In all cases, Atlantic Holidays’ liability is limited to the booking conditions contained herein, or the airline’s liability within the EC Regulation 261/2004 will apply. Please note that any reimbursement due to you in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 (http://www.auc.org.uk).

The Package Travel Regulations provide that in the event that you experience difficulties, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub- contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.

However, holiday insurance may provide compensation in case of such events. Details and applicability of cover vary, and

this should be checked by the terms and conditions of your insurance provider.

13. Our liability to you

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described

at time of booking. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees

or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under clause 1 above.

However we will not be liable where any failure in the performance of the contract is due to you, or a third party unconnected with the provision of the travel arrangements, where the failure is unforeseeable or unavoidable, or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 1 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract, below.

(iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner

provided by the relevant international convention. When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention, and the Paris convention in respect of the provision of accommodation which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You agree that the transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'.

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 9. If any payments to you are due from us, any payment made to you by the airline will be deducted.

If your airline does not comply with these rules you should complain to the Civil Aviation Authority Aviation Consumer Advocacy Panel on 020 7453 6700 www.caa.co.uk.

This clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

Personal Injury unconnected with arrangements made by us.

This section covers injury, illness or death which is not connected with the arrangements made by us. If you, or someone on

your holiday booking, is injured, falls ill or dies while taking part in an activity which is not part of the holiday as described at time

of booking, we will, where appropriate and subject to our discretion try to help if we can. For example, we can help by providing translation services communicating with authorities and others in foreign resorts recommending foreign lawyers (if necessary) explaining the procedures you should follow telling you of any time limits

We will help everyone on your booking up to a total cost to us of £5,000 as long as the following conditions are met:

i. You must ask us for help within three months of coming back from holiday.

ii. You must make a claim under your insurance policy's legal expenses section. You must show us proof

that your insurance company has received your claim and, if you get back the cost of legal expenses, you must repay us the money we have spent in helping you. It is a strict booking condition that you travel with comprehensive holiday insurance.

We will not be able to accept responsibility for accidents, illness or death of anyone travelling without the appropriate cover.

14. Data protection statement

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy. Your data controller is: Atlantic Holidays Limited. You are entitled to a copy of your information held by us. If you would like to see this please contact us, we will make a small charge of £10, for providing this to you.

15. If you have a complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative at the earliest opportunity who will try to put things right. Alternatively, you may also call our offices in the UK (Tel: 020 8174 4111 – Select Customer Services option) whilst in resort, and we will attempt to remedy the situation on the spot. If you do not do this, neither we nor your suppliers have the opportunity to put matters right. If, having complained and spoken to us, matters are still not resolved to your satisfaction please then immediately upon your return, and in any event within 28 days, write to us at the address shown at the start of these booking conditions or by email to customerservices@atlanticholidays.com giving your booking reference and copies of all other relevant information. If you fail to discuss complaints with either your supplier or us while you are away this may adversely affect any claim made

16. European Health Insurance Card (EHIC)

If you are travelling in Europe on a leisure or business trip, make sure you have applied for the European Health Insurance Card

(EHIC). It is free and will enable you to get state–provided healthcare that becomes necessary during your visit at reduced cost,

or even sometimes for free. For more information on what it covers and in which countries it can be used visit ww.dh.gov.uk/travellers. If you already have an EHIC you should check that it is still valid before you travel. The quickest way to

apply for or renew an EHIC is to apply online at www.dh.gov.uk/travellers. Alternatively, you can phone 0845 606 2030.

However, the EHIC card does not cover all healthcare costs. For example, it will not cover the cost of your journey back to the

UK if you need to be sent home and, unlike a travel insurance policy, does not cover your luggage and possessions, your travel

money or offer protection in the event of cancellation.

17. Travel Documents.

Your Travel documents will be issued and made available to you as soon as the full balance on your holiday has been settled.

Compulsory Advance Passenger Information (API): It is now a requirement to collect the passport or EEA issued National Identity Card details of all passengers departing from the UK to any non-UK destination. FAILURE TO PROVIDE THIS IMPORTANT INFORMATION PRIOR TO ARRIVAL AT THE DEPARTURE AIRPORT WILL RESULT IN YOU BEING DENIED BOARDING WITHOUT REFUND.

Checking-in and boarding passes are usually available 30 days prior to departure (this may vary according to the airline). However, API must have been provided prior to requesting boarding passes. This facility is now available on most airline’s website. You will be advised if for any reason, this facility is not applicable to your reservation (type of ticket, system problem etc..).

Seating on aircraft is automatically allocated by the airline, although these can be pre-selected by paying the corresponding charge.